Before helpdesks had ticket numbers.Before users had rights.Before IT had “customer service skills.”There was root.Root Without Responsibility is the origin story of the legendary Bastard Operator From Hell — told from the machine room floor.From a bored university operator at University of Waikato armed with system passwords and plausible deniability…To late-night rants written on a scavenged TRS-80 Model 100 with 23K of memory…To the strange, electric days of Usenet, when the support staff outnumbered the lusers and revenge was measured in diskquota.
